Image courtesy Ante Vekic
So, you've evaluated the needs of your clients and your staff, you've done your research, and you've made your decision: It's time for new software, for EVERYONE in your department or organization.
Awesome! …but where to go from here?
Ensuring your staff are properly prepared to work with new software applications or upgraded systems will require some lead time, training, and patience. Here are a few things we'd like you to remember when you're looking into a new software rollout.
Your staff are the end users for the new software you've selected. Chances are, not everyone has the same comfort level or proficiency with computers. Less experienced users may require detailed instruction, while the "techies" on staff may just need a little bit of guidance to become comfortable with their new software.
Evaluate your staff's abilities and comfort levels; consider Core (entry) and Advanced Level training programs to meet their needs.
Different departments may not need to use certain components of the new software to the same extent, if at all. For example, while someone who works in project planning may want to access accounting software for budgeting and estimating reasons, they likely won't need access payroll or asset management.
Consider customized, focused training for different departments or teams.
Determine a training schedule that will best fit the needs of your staff while granting a minimal impact on current operations and service. Training programs are available in many shapes and sizes (weekly classes/half and full day workshops), and make use of a wide range of channels for effective delivery (in person, one-on-one, classroom, online).
Evaluate your timeline for software deployment taking into consideration the most effective learning styles for your staff to find a training delivery system that will meet your needs. Initiating training just prior to, or in tandem with the new software rollout will reap the best results.
Are you considering a new software rollout for your organization? You can learn more about our corporate training services here. Or connect with us to share your goals and concerns with us, we'd be happy to let you know how we can help.
Survey says: "Sitting through software training is painful".
Knowing how to use MS Office and knowing how to train people to use it are two different things. Download this Special Report and discover how to choose a trainer that leaves your employees feeling useful.
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Chippewas of Rama First Nation
The majority of my computer training focused on Publisher. I have received positive comments and feedback from several of my colleagues on the changes between my first attempt and current expertise creating the monthly internal newsletter for my department. They enjoy the updated format and the way in which the information is presented.
Deborah assisted me through a learning curve, as I had not previously had any exposure to this program prior to joining Rama. She also provided me with a refresher course on PowerPoint and Excel. Deborah is a patient teacher and tailored the training to suit my job requirements.